交流无国界,只要你大胆!
自己一个人苦苦修炼口语是不是很孤单很没有目标,不如从今天开始一起加入KAKA礼节美语。
节目搜集了各种场景可能会用到最常用最流行的词汇,短语和句型。
每天一期,让大家24小时浸泡在地道的美语中,学习记得要日积月累哦!:)
不要犹豫,快点加入我们吧,有你一定会更精彩!!!
Come on~
陈豪在北京的ABC美国公司工作,他的美国同事Amy来找他谈事儿。
(Office ambience)
A:Hi Chen Hao, have you got a minute?
C:Amy, 刚才你过来的时候,我正在电话上。
A:---1---.
C:嗨,别提了。我刚才一直在电话上等。想挂,可是好不容易才打通,挂了又得从头来,我就在那儿傻等着,烦死了。
A:---2---.
C:半分钟,别说半分钟;我刚才足足等了半小时。不过,Amy, 说实话,我让别人等的时候,有时候也容易把时间忘了。What can I do?
A:---3---.
C:就是这么回事。在电话上等,确实觉得时间过得特别慢,所以越等越不耐烦。
A:---4---.
C:没错,一般情况下,我都会让客户在电话上等着别挂,我马上设法帮他们解决问题。
A:---5---.
C:在线上等别人接你的电话和等别人去帮你查资料有什么不一样呢?
A:---6---.
C:我怎么还是不明白?
A:---7---.
C:噢,他们知道对方是在为自己解决问题,所以等得心甘情愿。那些等着别人接听电话的人呢?
A:---8---.
C:没错,我就经常怀疑对方是把我给忘了。
A:---9---.
C:还有呢?
A:---10---?
C:对呀,在线上等电话是越等越急,越急就容易胡思乱想。
A:---11---.
C:没错,那客户肯定很不高兴,觉得我没有礼貌。
A:---12---.
C:如果没办法马上接电话,我通常都会让秘书请客户决定,是在线上继续等,还是在电话信箱里留言。
A:---13---.
It's not polite to hang around when someone is on the phone so I decided to come backI know what you mean. Putting callers on hold for more than thirty seconds is bad for customer relationsWatch the clock. Time passes quickly for the person who is busy with other callers or issues, but for the person on hold, time creeps bySince your job doesn't involve answering other people's calls, I would guess that your callers are waiting for you to look up information while they holdThere is a difference in holding for someone to answer the phone and holding for someone to look up information for youIf you ask people to hold while you are looking up information or trying to help them in some way, they are willing to waitPeople are happy to wait while you work on their behalfWhen you take your time getting to the call, the caller starts to imagine all sorts of scenariosThe caller may suspect you don't think the caller is importantMaybe you don't value the caller's timees, and the result is that your caller is pretty annoyed when you finally answer the phoneExactly. So if you want to avoid making people feel unimportant or ignored, pick up your phone as soon as you know you have a caller waitingExactly, good business etiquette as usual is to be considerate of the other person这篇材料你能听出多少?点击这里做听写,提高外语水平>>
kaka礼节美语:027 Politely Placing Callers On Hold
英词吧
人气:5.13K
相关文章:
- kaka礼节美语:035 Small Talk in the Office
- kaka礼节美语:039 Confrontation in the Workplace
- 第209课:Do you think it is acceptable to keep wild animals in a zoo?
- kaka礼节美语:019 Identifying Yourself over the Phone大纲
- kaka礼节美语:037 Polite Behavior at the Office Party
- kaka礼节美语:019 Identifying Yourself over the Phone
- 中日邮政银行IPO的不同启示 China and Japan postal bank IPOs tell tale of two markets
- The english we speak(BBC教学)第204期:Like turkeys voting for Christmas 像火鸡支持过圣诞节一样
- kaka礼节美语:006 Personal hygiene
- 中国导演贾樟柯获戛纳电影节最佳剧本奖Chinese Director Jia Zhangke Won Best Screenplay Prize At The Cannes Film Festival
热门推荐
- 1kaka礼节美语:026 How to Introduce Yourself in Busines
- 27名年轻运动员点燃开幕式的圣火 7 young athletes light Olympic cauldron at lively opening ceremony
- 3(socialist real estate market) couples (public ownership and monopoly,competition and planning)是什么意思
- 4希拉里反对TPP协定 Hillary Clinton opposes Barack Obama's landmark trade deal
- 5Big Four (Barclays Bank,Lloyd's Bank,Midland Bank,National Westinster Bank)是什么意思、英文翻译及中文解释
- 6Agricultural Bank of China is placed under the authority (of the People's Bank of China)是什么意思、英
- 7VOA流行美语 Unit 206:chock full和doohickey
- 8kaka礼节美语:025 Hiding Behind Voice Mail
- 9第67课:Would you like to learn a skill like carpentry?
- 10第205课:Do you think alcohol should be illegal?
猜你喜欢
- 1kaka礼节美语:007 Apologize大纲
- 2美式英语正音训练第24期:Exercise 1 27 Descriptive Phrase Story The Ugly Duckling
- 3(China's economy would) take its place in the front ranks of the world是什么意思、英文翻译及中文解释
- 4第217课:Can short people be good basketball players?
- 5anchoring bulkhead (sheet pile bulkhead) E 02 D 5/76 固定建筑物是什么意思、英文翻译及中文解释
- 6alkylsulphonyl alkylcarbonyl dyes是什么意思、英文翻译及中文解释
- 7The english we speak(BBC教学)第277期:You're pulling my leg! 你在愚弄我
- 8美语情景对话 第1317期:Would you rather work for a large or small company?
- 9appropriations for capital construction projects undertaken by local governments是什么意思、英文翻译及中文解释
- 10亚投行将资助中亚公路项目 China led bank approves funds for projects along new Silk Road
- 11kaka礼节美语:007 Apologize
- 12appropriations for capital construction projects undertaken by local governments是什么意思、英文翻译及中文解释大纲
- 13(joint venture shall have provided,)in a form acceptable to the bank,collateral security是什么意思、英文翻译及中
- 14第320课:Why do you think some people like gambling?
- 15第204课:Do you like drinking alcohol?
今日热门
- 1妇女节英语作文:On Womens Day
- 2The english we speak(BBC教学)第273期:Burn a hole in your pocket 花钱如流水
- 3雅思口语part2范文:Describleashoporamarketthatyouliketogoto
- 4初中英语演讲稿 On Graffiti
- 5美语情景对话 第1305期:Do you think animals should be held in captivity? 你认为动物应该圈养吗?
- 6Home on the Way
- 7on+teamwork英语作文
- 8英语hold on的中文是什么意思
- 9artificial leather with finishing layer consisting of polyacrylates,polyamides or polyuret是什么意思、英文翻译
- 10carriers for supporting carriers when working in the field pest control A 01 N 25/00 生活需要是什么意思、英文翻译及
更多推荐
- 1带状线终端是什么意思、英文翻译及中文解释
- 2关于no pain no gain英语作文
- 3as built drawing是什么意思、英文翻译及中文解释范例
- 4airfoil design是什么意思、英文翻译及中文解释大纲
- 5上涌是什么意思、英文翻译及中文解释
- 6average statement是什么意思、英文翻译及中文解释提纲
- 7留美老师带你每日说英文 第742期:跨性别的孩子
- 8中性土是什么意思、英文翻译及中文解释
- 9Bingo教你说美语 第42期:get高频用法
- 10英语六级翻译题怎么拿高分
- 11attempts per circuit per hour是什么意思、英文翻译及中文解释
- 12assignment by aptitude是什么意思、英文翻译及中文解释
- 13arseniuretted hydrogen是什么意思、英文翻译及中文解释大纲
- 14节后托福备考状态难恢复?这篇复工指南请查收!
- 15会计从业题库《会计基础》:编制资产负债表(11.30)